Product Support

Technical Support That Protects and Empowers Your Business

Get immediate, professional technical support for your cybersecurity and cloud infrastructure needs. ISO 27001 certified Australian experts available 24/7 with <15 minute response times.

Multiple Support Channels for Your Convenience

Phone Support

24/7 direct line to our technical experts

1800 QUANTSEC (7826)

Email Support

Detailed technical assistance via email

support@quantsec.com.au

Live Chat

Instant support during business hours

Available 8AM-6PM AEST

Enterprise Portal

Dedicated support portal for enterprise clients

Secure client access

Support Tiers Designed for Your Business Needs

Basic Support

Essential support for small to medium businesses

✓Email and phone support during business hours
✓Standard response times (4-24 hours)
✓Basic troubleshooting and guidance
✓Access to knowledge base and documentation
✓Software updates and security patches

Included with all services

Premium Support

Enterprise-grade support with priority response

✓24/7 phone, email, and live chat support
✓Priority response times (<15 minutes critical)
✓Dedicated technical account manager
✓Proactive monitoring and maintenance
✓Remote diagnostics and resolution
✓Emergency escalation procedures

Contact for enterprise pricing

Guaranteed Response Times

Critical Priority

<15 minutes

System down, security breach, or complete service failure

High Priority

<1 hour

Significant impact on business operations

Standard Priority

<4 hours

General inquiries and minor issues

Emergency Support Hotline

For critical security incidents and system emergencies

1800 QUANTSEC

Available 24/7 • <15 minute response guarantee • Direct line to senior technical staff

Call Emergency Support