Frequently Asked Questions

QuantSec provides end-to-end management of your core network infrastructure, ensuring stability, performance, and compliance across on-premises, cloud, and hybrid environments. Our team designs, maintains, and optimises routing, switching, SD-WAN, wireless, and data-centre connectivity, backed by 24/7 monitoring and proactive issue resolution. You gain predictable performance, reduced downtime, and a network aligned to business and compliance requirements.

Our Managed Firewall Services cover full lifecycle management, including secure configuration, policy design, and ongoing rule optimisation mapped to your compliance needs. We continuously monitor for threats, correlate events, and take action through automated detection and human-led analysis. Your firewalls are kept up to date through structured patching and firmware management, supported by audit-ready reporting and 24/7 incident response from certified security engineers.

We use enterprise-grade monitoring tools to track bandwidth, latency, uptime, and application delivery in real time. Our NOC team analyses trends, identifies bottlenecks early, and resolves issues before they impact users. Monthly analytics reports provide clear visibility into network health, capacity planning, and optimisation opportunities.

Yes. We conduct full wireless assessments, heat mapping, interference testing, and design reviews to improve coverage, reliability, and security. Our engineers work with Meraki, Cisco, Aruba and other leading platforms to refine configurations, remediate congestion, and enhance user experience across your sites. Whether it's a new deployment or a performance issue, we ensure your Wi-Fi is fast, secure, and predictable.

Onboarding begins with a structured technical assessment of your current environment—firewalls, switching, wireless, cloud connectivity, and security controls. We document dependencies, stabilise any immediate risks, then transition your environment into our management framework with minimal disruption. You receive a clear onboarding schedule, named engineers, and transparent handover milestones.

We provide enterprise-grade SLAs covering response times, service availability, escalation paths, and incident communication. Critical issues receive immediate triage from senior engineers, while routine tasks follow a defined service window aligned to business impact. Our SLAs ensure predictable service delivery and measurable accountability.

Our team works across ISO 27001, Essential Eight, PCI-DSS, HIPAA-aligned controls, and industry-specific mandates. We provide configuration hardening, audit-ready reporting, change control records, and policy enforcement across firewalls, networks, and cloud systems. Compliance is built into our design and operational processes, helping organisations maintain continuous assurance.

Yes. Our dedicated operations centre provides continuous monitoring, alert triage, and rapid response for security and network events. High-severity incidents are escalated immediately to senior engineers, ensuring fast containment and minimal operational impact. Customers stay informed through structured communication and post-incident reporting.

All managed service customers receive monthly performance, security, and availability reports, plus optional executive summaries for leadership teams. Reports include trend analysis, incident insights, recommendations, and capacity forecasts. We also offer real-time dashboards upon request for larger or multi-site environments.

Pricing is transparent and modular, based on device count, site complexity, support hours, and service tiers. This gives organisations predictable operational costs without unexpected uplift. We also offer fixed monthly bundles for firewalls, networks, Wi-Fi, and cloud services for simpler budgeting.

Yes. We work with Cisco, Meraki, Palo Alto, Fortinet, F5, Microsoft Azure, VMware, Citrix, and hybrid environments spanning on-prem, cloud, and remote sites. Our engineers integrate with your existing stack without forcing platform changes, ensuring continuity and minimal disruption.

Absolutely. We design and manage hybrid architectures including ExpressRoute, Direct Connect, Azure Virtual Networks, cloud firewalls, and multi-site SD-WAN. Our approach ensures seamless connectivity between on-premises systems, cloud workloads, and remote workers—securely and with consistent performance.